Conditions générales
Bienvenue et merci de votre intérêt pour Limoss. Les présentes conditions d'utilisation régissent votre utilisation de notre site, de nos applications mobiles et des services associés.
Réservations et paiements
En effectuant une réservation, vous confirmez que les informations fournies sont exactes. Le paiement est dû au moment de la réservation, sauf mention contraire. Nous nous réservons le droit d'annuler les réservations en cas d'activité frauduleuse.
Politique d'annulation
Les conditions d'annulation varient selon la classe de véhicule et l'heure de prise en charge. Veuillez consulter la politique d'annulation affichée lors du processus de réservation pour votre trajet.
Responsabilité
Limoss décline toute responsabilité pour les retards résultant de circonstances indépendantes de notre volonté, notamment les embouteillages, conditions météorologiques ou perturbations aériennes.
4. Bookings
A booking request may receive provisional confirmation while we coordinate with a Transport Provider. A binding transport contract is formed when the provider accepts the booking and you receive final confirmation. Review pickup time, location, passengers, luggage, and special requirements before confirming.
5. Pricing and Payment
Quoted prices depend on route, vehicle class, timing, and local conditions. You authorise us or our payment partners to charge your selected payment method for confirmed bookings, including agreed extras such as tolls, waiting time, or route changes where permitted.
6. Changes and Cancellations
Change and cancellation rights depend on booking type, notice period, and provider availability. Fees may apply for late changes or no-shows. Applicable windows are shown during checkout or in your confirmation.
7. Your Responsibilities
You agree to provide accurate journey details, arrive on time at the agreed pickup point, behave respectfully toward chauffeurs and vehicles, and comply with applicable laws. You must not use the Service for unlawful, abusive, or fraudulent purposes.
8. Transport Provider Services
Vehicle standards, routes, and on-the-road decisions are the responsibility of the Transport Provider, subject to local law and safety requirements. Route estimates shown online are indicative.
9. Airport Transfers
Provide accurate flight numbers and arrival details for airport pickups. Waiting time allowances vary by booking class and airport. Additional charges may apply if free waiting periods are exceeded due to delays not attributable to the Transport Provider.
10. Luggage and Passengers
Select a vehicle class suitable for your party and luggage. Passenger numbers must not exceed vehicle capacity. The Transport Provider may refuse unsafe or excess baggage.
11. Special Requests and Accessibility
Requests such as child seats, preferred language, or wheelchair-accessible vehicles should be submitted before booking. We will make reasonable efforts to accommodate requests but cannot guarantee availability in every market.
12. Platform Availability
We strive to maintain secure and dependable operations but do not guarantee uninterrupted availability. We may modify features, processes, or integrations to improve quality, security, or compliance.
13. Intellectual Property
Platform content, branding, software, and design elements are owned by or licensed to Limoss. No rights are granted except as necessary to use the Service in accordance with these Terms.
14. Acceptable Use
You may not interfere with platform security, scrape data without permission, impersonate others, upload malicious code, or use the Service in a manner that harms Limoss, Transport Providers, or other users.
15. Suspension and Termination
We may suspend or terminate access if you breach these Terms, pose a security risk, or where required by law. You may stop using the Service at any time, subject to obligations relating to confirmed bookings.
16. Limitation of Liability
To the fullest extent permitted by law, Limoss is not liable for indirect or consequential losses arising from platform use. Nothing in these Terms limits liability that cannot be excluded under applicable law, including for death or personal injury caused by negligence or fraud.
17. Indemnity
You agree to indemnify Limoss against claims arising from your misuse of the Service or breach of these Terms, except to the extent caused by our negligence or wilful misconduct.
18. Complaints
If you are dissatisfied with a journey or platform experience, contact support promptly with your booking reference. We will review your case and coordinate with the relevant Transport Provider where appropriate.
19. Governing Law
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, subject to mandatory consumer protections that may apply in your country of residence.
20. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated where reasonably practicable. Continued use after changes take effect constitutes acceptance of the revised Terms.
21. Contact
Limoss | limoss.live@gmail.com | +91 8056028259 | Company Registration No: 12345678 | VAT: GB123456789 | Suite 48, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.
22. Privacy
Our collection and use of personal data is described in our Privacy Policy. By using the Service, you acknowledge that your data will be processed in accordance with that policy.